UPI or Unified Payments Interface is currently the most sought after method of transferring money online. Across India, millions of users have been using this due to its safety and convenience. It offers many services like transferring and requesting money from other bank accounts, paying bills, recharging, checking bank balances, etc. According to the app, the method for reporting UPI grievances differs. Users of the Paytm app can rapidly transfer money from one bank account to another by utilising the UPI payment service, which is powered by the National Payments Corporation of India (NPCI).
Since every transaction is conducted online, users might face issues even on the best payment apps. Even while reporting those issues, users might face problems.
Therefore, here we have given a comprehensive guide about how you can launch complaints quickly. We have taken the example of PayTM, a payment app verified by NPCI or National Payment Corporation of India and possibly the best cashback app in India.
If you use the PayTM app for your UPI transactions, here are the steps you can follow to file a complaint.
- Open the PayTM app
- Go to the “24×7 Help and Support” option
- Click on the “View all services” option
- Select the “UPI payments and money transfer”
- You can then directly talk to a 24×7 customer support personnel and file a complaint against your UPI transaction
PayTM is again an NPCI verified UPI platform through which users can perform monetary transactions. The app is pretty safe, as it does not allow users to take screenshots during the transaction. Moreover, it follows the two-factor authentication method to safeguard every transaction.
Apart from these steps, PayTM has a security system. The “PayTM Security Shield” protects the app from unauthorised access or data leakage. More often than not, most of the transactions are carried out safely. However, in exceptional cases, the user faces a problem.
Under NPCI guidelines, all pending transactions are cleared within 24 hours. If the payment is successful, money is deducted. On the other hand, if the payment fails, the money is returned to the users’ account within 48 hours.
In rare cases, users face a weird problem with their transactions. In this case, the money from the user’s account is debited, but the money does not get credited to the receiver’s account. In this situation, the sender first needs to check whether they are sending the money to the proper account or not. Even if you are sending the money to the right account, in rare cases, the bank does not confirm the transfer of the money even after NPCI runs multiple checks. However, NPCI happens to approve the transaction in such cases. Again in rare cases, if the transaction is not completed somehow, the money is returned to the sender’s account. Either way PayTM maintains the safety of its users.
UPI clearly understands the demand for its services and hence, they maintain the best possible line of safety for their users. They try to solve every issue in the least possible time to make their customers feel safe. Since the problem is about money, you must solve those issues quickly. Moreover, the huge craze for UPI apps is enabling many fintech companies to develop newer payment apps that facilitate the best features. Increased usage means the number of issues and its subsequent complaints would also increase. In this case, the need for prompt and solid service is required that does not harass customers. Instead, the services should provide justified solutions.